Return & Exchange Policy

If you are not satisfied with your purchase for quality or size reason, simply return or exchange it within 30 days.
Please note our return and exchange policy timelines begin when your purchase is available for shipment or pickup.


What products aren't eligible for return?

· Orders outside of our 30-day return policy (including Layaway orders).

· Rings that have been resized or modified.

· Engraved fine jewelry. Please note that while you can return an engraved ring, we charge $‌100.00 to remove the custom engraving.

· Personalized fine jewelry such as name necklaces.

· Items that have been previously exchanged.

· Custom designed jewelry.

· Any orders that were altered while in process.


Instructions for Returns & Exchanges:

1. Please contact us by online service or Email shunhuang0046@gmail.com. We will email a return shipping authorization number and provide a free DHL return shipping label.

2. Pack Your Jewelry.

· Place your jewelry back in the original packaging. If you do not have the original packaging, please include the ring/jewelry box inside a small DHL Priority box and seal it. Place the small DHL Priority box inside a medium DHL Priority box.

· Make sure promotional gift(s) with purchase are included. You're welcome to keep your complimentary jewelry cleaner.

· Seal the box and mark out any old addresses or bar codes.

· Write your shipping authorization number on the outside of the box (information can be found in your return confirmation email).

· Affix the DHL label to the outside of the box.

3. Return Your Package.

· Find a DHL Staffed location by first searching for your zip code and then filtering to “Shipping assistance.”

· Obtain a DHL receipt to confirm that the item has been shipped – this receipt will act as proof of insurance. RAYONU and DHL are not responsible for packages left in DHL Drop Boxes or Non-DHL Staffed locations.


Please note, full insurance is guaranteed when you use our free shipping label and follow packaging instructions – including double boxing your return package.